Frequently Asked Questions

What affects the price of natural gas?

Natural gas prices are driven by the natural gas commodities market. Some factors that drive the market are supply, demand, weather and crude oil prices.

What if I have a problem with my gas system?

If you have an emergency, call 911. Any issues with meters, gas delivery, system safety and billing are the responsibility of the distributor (Black Hills) and can be contacted by calling (888) 890-5554.

What is ACE?

ACE is the only community-owned natural gas supplier in the Nebraska Choice Gas program.

What is the difference between a fixed rate per therm pricing option and ACE WeatherShield™?

Customers who choose a fixed rate per therm pricing option are choosing a commodity price only.  Distribution charges, taxes and fees will be assessed by the utility and the gas bill will fluctuate with natural gas usage.

ACE WeatherShield™ is one set monthly price that encompasses all commodity, distribution charges, taxes and fees.  It does not change, no matter how much or little is used.

What separates ACE from other suppliers?

ACE is a community-owned supplier, ACE advocates for consumers and works to enhance the lives of Nebraskans.

Where are market prices found?

While NYMEX prices are available publicly, monthly rates for the non-published CIG index are available only by subscription.

Where do I find my control number?

Your control number is located on the selection form mailed to you by Black Hills Energy.  Can’t find your form?  Click here to view Black Hills Energy’s Control Number Lookup tool.

Which is the cheaper pricing option: fixed or market?

ACE cannot predict the market so it’s not possible to tell customers which option will be the cheapest for the upcoming gas year. Fixed rate prices are based on the gas futures market. Market rate prices change each month according to actual market pricing.

Why does ACE use CIG instead of NYMEX for pricing?

CIG (Colorado Interstate Gas) index more accurately reflects the price of natural gas to our region. NYMEX (New York Mercantile Exchange) is a publicly traded market, considered to be the national benchmark.

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The Voice of Choice

All Testimonials
“ACE has returned more than $74,000 to the City of Neligh through its revenue return program. We’ve always used our ACE funds for community improvement projects such as a county-wide alert system, playground equipment and other park improvements.”
Dale Wilkinson
Neligh, Neb.
Two girls on playground swings
"On top of providing revenue back to our City ACE also offers local groups the opportunity to participate in community clean-up events, which benefits our community and provides funds for local groups."
Tricia Allen
City Clerk, Blue Hill, Neb.
Child playing
"The distribution of ACE funds back to the Gordon community have assisted with a skate park, needed repairs at the community swimming pool and equipment for our police department."
Glen Spaugh
City Manager, Gordon, Neb.
Kids on bikes giving thumbs up
“Our community has used funds from ACE’s revenue return program for many projects, including assisting with umpire fees for the summer ball program, general park improvements, signage for Mill Race Park and Blue Bird Trail, and upgrading the camper sites at Mill Race Park.”
Shelly Wieneke
Deputy Clerk, Atkinson, Neb.
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All Testimonials