Frequently Asked Questions

What affects the price of natural gas?

Natural gas prices are driven by the natural gas commodities market. Some factors that drive the market are supply, demand, weather and crude oil prices.

What if I have a problem with my gas system?

If you have an emergency, call 911. Any issues with meters, gas delivery, system safety and billing are the responsibility of the distributor (Black Hills) and can be contacted by calling (888) 890-5554.

What is ACE?

ACE is the only community-owned natural gas supplier in the Nebraska Choice Gas program. ACE is owned by 75 Nebraska communities and one public power district and is an advocate in the Nebraska Choice Gas program.

What is the difference between a fixed rate per therm price option and ACE WeatherShield™?

Customers who choose a fixed rate per therm price option are choosing a commodity price only.  Distribution charges, taxes and fees will be assessed by the utility and the gas bill will fluctuate with natural gas usage.

ACE WeatherShield™ is one set monthly price that encompasses all commodity, distribution charges, taxes and fees.  The natural gas portion of your bill stays consistent every month, no matter how much or little natural gas you use. To understand why your ACE WeatherShield monthly amount might change please refer to the Terms and Conditions for more details.

What separates ACE from other suppliers?

ACE is the only community-owned supplier in the Nebraska Choice Gas program. It advocates for consumers and works to enhance the lives of Nebraskans.

Where are market prices found?

While NYMEX prices are available publicly, monthly rates for the non-published CIG index are available only by subscription.

Where do I find my control number?

Your control number is located on the selection form mailed to you by Black Hills Energy.

Which is the cheaper pricing option: fixed or market?

ACE cannot predict the market so it’s not possible to tell customers which option will be the cheapest for the upcoming gas year. Fixed rate prices are based on the gas futures market. Market rate prices change each month according to actual market pricing.

Why does ACE use CIG instead of NYMEX for pricing?

CIG (Colorado Interstate Gas) index more accurately reflects the price of natural gas to our region. NYMEX (New York Mercantile Exchange) is a publicly traded market, considered to be the national benchmark.

ACE positively impacts Nebraska communities!
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The Voice of Choice

All Testimonials
"The City of Morrill has received thousands of dollars from ACE’s revenue return program for projects in our community. These projects would not have been possible without ACE funds!"
Janine Schmidt
Village Clerk/Treasurer, Morrill, Neb.
Child playing
"On top of providing revenue back to our City ACE also offers local groups the opportunity to participate in community clean-up events, which benefits our community and provides funds for local groups."
Tricia Allen
City Clerk, Blue Hill, Neb.
Two girls on playground swings
"The distribution of ACE funds back to the Gordon community have assisted with a skate park, needed repairs at the community swimming pool and equipment for our police department."
Glen Spaugh
City Manager, Gordon, Neb.
Kids on bikes giving thumbs up
“Our community has used funds from ACE’s revenue return program for many projects, including assisting with umpire fees for the summer ball program, general park improvements, signage for Mill Race Park and Blue Bird Trail, and upgrading the camper sites at Mill Race Park.”
Shelly Wieneke
Deputy Clerk, Atkinson, Neb.
baseball scoreboard
All Testimonials